“A very small percentage of our users and networks – most notably, a few media outlets that write about us — were heavily infected with MyDoom, so our systems temporarily blocked their queries. By noon, service for all our users had been completely restored.”
I don’t know about other areas, but here in the metro Washington, D.C. area Google was blocking my queries for about 5 hours – 5 of the most intelligence-free hours of my life. But they dealt with it like a champ and talked directly to their customers.
PR disaster averted, IPO about to explode all thanks to a blog.